• Address: 2099 S State College Blvd, Anaheim, CA 92806 (map)
• Date Posted: 10/13/09
• Job Type: Full-time

Employer:
Nodus Technologies, Inc.
Division:
N/A
Title:
Tech Support Consultant
Description:
Company Profile
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Nodus Technologies, Inc. is a Microsoft Gold Certified Independent Software Vendor with recognition in the Microsoft ISV Software Solutions and Business Process & Integration competencies. Nodus has been a Microsoft Certified Partner since 2002 and has achieved Microsoft Business Solutions President's Club status in 2004, 2005, & 2008.

http://www.nodus.com


Career Opportunities
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Nodus' success is based on our employees who share a passion for excellence and work together in a dynamic, rewarding environment. Nodus has experienced leadership, excellent technology and product expertise, and strong relationships with a broad base of partners and customers. If you are looking for a career full of diversity, opportunity and the chance to help build a completely new way of doing business, then consider Nodus Technologies.


Technical Support
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- Answers technical support questions from users escalated from technical support staff.
- Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
- Determines whether problem is caused by hardware or system setup such as printer or print drivers.
- Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or development staff.
- Logs and tracks calls using problem management database, and maintains history records and related problem documentation.

Qualifications
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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience
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- Experience in Customer Service environment is preferred.
- Experience programming in the following languages preferred: Java, MS SQL and .NET.
- Knowledge of accounting systems preferred.
- Experience in ERP systems (MS Great Plains, SAP, Oracle) is preferred.


Thinking Skills
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- Ability to think laterally to approach testing problems from many angles.
- Ability to think visually to envision what clients see on computer screen as they describe user problems.


Language Skills
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- Ability to communicate technical concepts to clients and other contacts who lack an extensive knowledge of computer systems in conversation, in presentation and in writing.


Interpersonal Skills
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Must be a team player. Must be able to multi-task.
Type of Pay:
Salary
Hourly Wage:
0.00
Location:
Orange County, CA
Position Type:
Full Time
Desired Major(s):
College of Science/Computer Science - B.S., College of Engineering/Electronics & Computer Engineering Technology - B.S., College of Engineering/Computer Engineering - B.S., College of Business/Technology & Operations Management - B.S., College of Business/Marketing Management - B.S., College of Business/Management & Human Resources - B.S., College of Business/International Business - B.S., College of Business/E-Business - B.S., College of Business/Computer Information Systems - B.S.
Desired Class Level(s):
Junior, Senior, Masters Student, Alumni